Customer Success Operating Model
With a cohesive operating model, CS teams can finally reach their potential of driving sustainable growth and profit from the existing customer base.
How to Establish a Critical Event
The critical event drives a prospect to make a decision
Definitions and meanings of commonly used terms, acronyms, and roles in the SaaS business environment.
Analyzing a deal
Asking why a deal was won or lost will help you forecast more accurately in the future. It will help you understand what worked and what didn’t and figure out how to drive repeatable success.
Become experts in Remote Selling
Use remote selling’s best practices to drive sustainable growth across your organization
GTM Playbook Development Kit
Use these components to build your own sales process
The Data Model
The bowtie funnel derives from the traditional funnel laying on its side, with the new funnel as a mirror image. The phases of the new funnel include maintaining impact, a recurring revenue stream and ...
The Mathematical Model
Historically, most of the actions taken in Sales and Customer Success are based on a LINEAR model (for example, to get more results, you need a higher volume of deals, or customers, etc.). As you lear ...