Execute on the key moments in the customer journey, with clearly defined turn-by-turn directions
Give your team a proven step-by-step process and methodology that makes it insanely easy to be customer-centric at every key moment in the customer journey.
Let us help you define any of the following playbooks for your team: Sales Playbook, Account Based Playbook, Onboarding & Adoption Playbook, Impact & Retention Playbook, Expansion & Growth playbook, Frontline Manager Playbook
Impact you’re looking for:
- A visual process that reps will actually follow, with consistency
- Specific turn-by-turn directions at each stage of the process to drive consistency
- A process that is easy to measure and easy to adhere to
Our GTM Playbooks includes
- Customized blueprints that visualize each key moment in your process
- Identification of clear entry and exit criteria at each stage
- Best practice recommendations on how to implement the playbook into your team's rhythm and workflow
Key Steps for GTM Blueprint Design
01.
Gather data
Review the existing process and associated data; conduct collaborative workshops with your team and key stakeholders
02.
Define the process
Conduct a detailed customer journey process redesign, including customized blueprints aligning to the key moments in the journey
03.
Validate the process
Pressure-test the process with review cycles and read-through for all key stakeholders
04.
Implement
Provide best practice recommendations on how to implement the playbook, including a 30/60/90 day plan