Experienced professional with a strong aptitude for technology and a passion for teaching. My work experience in various industries and roles gives me a unique perspective when solving business challenges. Skilled in building long-term relationships, a life-long learner, curious, and resourceful by nature, I can thrive in a startup or corporate environment, managing change and growth.
Certified to teach
Customer Success for Impact
The vast majority of a customer's lifetime value is earned after the initial sale, when the CSM takes over the relationship; successfully managing these customer relationships is so much more than simply processing their renewal each year.
Selling for Impact
Bring more impact to your customers through more effective conversations, provocative discovery, and win-win trading.
Account Management For Growth
Expand customer accounts by building effective account expansion skills, including how to uncover opportunities, conduct strategic planning, and build and deepen relationships.
What our learners say
Selena, thank you for teaching me about how to communicate with customers so we can provide the most impact. If you are looking for some professional training for you or your team, check out Winning by Design!
Carlee Pitcher
Product Specialist | Energy Worldnet
DECATUR, TXI recently completed my Customer Success course, Customer Success For Impact by Winning by Design.
My appreciation goes out OwnBackup for the opportunity and to Selena Rice for delivering and leading those fantastic training sessions.
I am looking forward to applying this skill in my personal and professional endeavors.
Chiemela Oji
Director of Business Development | Energy Worldnet INDIANAPOLIS, INIt was great to refresh some sales practice knowledge and learn new ways of how my input can impact my client's decisions and future success. I always love WBD courses, they are interactive and sometimes even put you on the spot but I find it is the best way to actually push me to try something I wouldn't normally do.
Chiara Rizzo
Account Manager | FreeAgent EDINBURGH, SCOTLANDSelena expanded my expertise through new knowledge and insights across customer success. Her dynamic personalities kept the sessions highly engaging. Highly recommend WbD courses!
Christina Mitine
Strategic Program Manager | Oracle SAN FRANCISCO, CA