This groundbreaking concept refers to the initial tangible impact a customer experiences when they adopt a product or service. It’s the moment when your customer truly starts reaping the benefits of their investment, marking the end of the onboarding phase but not the end of their journey. This concept helps you focus on the essential tasks that directly contribute to your customers’ success, and it’s all detailed in this Blueprint.

You’re one click away from understanding how to build confidence and deliver first impact quickly. Discover why customers who experience a shorter ‘Time to First Impact’ are generally more successful and less likely to churn. Your journey towards better customer engagement starts now. Download our comprehensive guide to First Impact here and take your customer service to the next level.