Winning by Design brought “Jack,” an AI SDR trained on our SPICED methodology and powered by 1mind + Clay, to tackle the hardest parts of scaling early-pipeline work: instant speed-to-lead, consistent qualification, clean/enriched CRM data, and conversation volume no human team could match—without losing the empathy prospects expect. This year-to-date report opens the hood on what happened next: how Jack changed response times and data quality, where it boosted pipeline and where human oversight still mattered, and the design choices that made interactions feel surprisingly “human.” If you’re curious whether an AI rep can deliver both rigor and real connection, the pages ahead tell the full story.