Account Executives Account Managers BDR/SDRs CSMs

Skills Course: Storytelling

Learn how to increase customer buy-in through compelling, memorable storytelling.

Winning by Design is rated 4.8 out of 5 stars by G2 reviewers
4.8 / 5 stars by 750+ customers
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About the Course

The Storytelling course equips customer-facing GTM professionals with the essential techniques needed to tell compelling stories that influence customers and drive commitment. The course focuses on using storytelling to create clarity, build conviction, and help customers connect decisions to outcomes.

Designed as a short, high-impact session, this course helps elevate performance and supports opportunities for new business and account expansion.

Curriculum & Learning Experience

Learners engage with a certified Winning by Design trainer in an experiential learning format that includes 2 hours of live instruction. The session incorporates role plays, breakout exercises, and recurring revenue frameworks applied to real-world scenarios.

Who This Course Is Best For
  • Customer-facing GTM roles, including prospecting, sales, and account management

Course Format
  • 2 hours of live instruction, delivered as a single 2-hour session

  • Live session conducted via Zoom video conference

  • Exclusive Impact Toolkit containing frameworks and best practices

  • Industry-recognized certification upon completion

  • Maximum cohort size of 25 learners to ensure interaction and engagement

Prerequisites
  • There are no prerequisites for this course

Course Details

Location

Online, delivered via Zoom

Standard Duration

1 week

Standard Schedule

1 live session (2 hours)

Upcoming Courses — Scheduled for Global Time Zones

All Time Zones
US
APAC

Course Flow & Curriculum

Week 1: Storytelling

Week 1: Storytelling

Module 1: Storytelling

Learning Objective:Acquire a comprehensive understanding of the cognitive effects of compelling stories on the brain. Explore the Simplified Hero’s Journey framework for creating impactful stories and tailor storytelling techniques to resonate with diverse audience segments. Align customer narratives with specific customer needs, and assess the effectiveness of storytelling through the use of a comprehensive scorecard. Gain the ability to conduct high-impact coaching sessions using call reviews, thus enhancing storytelling capabilities and overall impact.

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Meet Your Certified Trainers

Selena Rice

Selena Rice

Key Areas of Expertise: Customer Success coaching, Sales coaching, Manager coaching

Industry-Leading Certification in 3 Steps

winning by design training certificate - skills course: storytelling

Enroll

Choose the certification program that aligns with your role and goals, and secure your place in a structured learning experience built around proven GTM frameworks.

Attend

Participate in live, interactive sessions where concepts are taught, discussed, and applied through real scenarios—not lectures or slide-only walkthroughs.

Certify

By attending the course session you validate your ability to apply the framework correctly, consistently, and in real GTM situations.

Proven. Trusted. Recognized.

Our work is consistently recognized by industry analysts, platforms, and practitioners
for setting the standard in modern go-to-market training.

Trusted by Revenue Teams Worldwide

This was my second time taking a Winning by Design course and I can honestly say I enjoyed the class environment even more than I enjoyed it the last time. Kudos. Great job!
Jay Agbaje, Customer Success Manager, decisions
Jay AgbajeCustomer Success Manager

Why Winning by Design Stands Apart

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Other GTM Training Providers
Primary Goal
Recurring Revenue Growth
Closing the Deal
Scope of Impact
Unified GTM Team
Siloed Departments
Customer Model
The Bowtie Model
The Traditional Funnel
Methodology Style
Scientific & Open Source
Art & Psychology
Delivery Format
Interactive Sessions
Lecture / Seminar
Best For…
Scaling SaaS & B2B Tech
Traditional Sales Orgs

Open & Private Course Formats

Choose the training format that best fits your team—join open courses to build skills alongside peers, or run private sessions tailored to your specific GTM motion and priorities.

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Open Courses

Learn alongside GTM practitioners from other SaaS teams in live, instructor-led sessions focused on practical skill development and shared learning.

Best for teams and individuals who want:

  • Live, structured training without custom setup

  • Exposure to how peers approach similar GTM challenges

  • Fast access to proven frameworks and skills

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Private Courses

Run focused training for your team, customized to your GTM context, customer profile, and execution challenges.

Best for teams of 8+ who need:

  • Alignment across sales, success, marketing, or leadership

  • Training tied directly to your real deals and customers

  • Faster adoption through shared language and standards

Need group or international training?

We offer team trainings for 8+ people and deliver training across North America, Europe, AsiaPac, and Latin America — in English, German, French, Spanish, Portuguese, Chinese, and Japanese.

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Frequently Asked Questions

What will I learn in this course?

In this course, learners develop practical storytelling skills to influence customer decisions and increase buy-in. Topics include structuring clear, compelling narratives, connecting stories to customer outcomes, and applying storytelling techniques in sales, prospecting, and account conversations.

What is the format and duration of the course?

The course is delivered live online over a single 2-hour session.

If I am unable to attend the live session, will a recording be provided?

Yes. While we recommend attending live, if possible, for the best learner experience, a recording will be provided by the course trainer following the live session.

Are there any prerequisites for this course?

There are no prerequisites. The course is designed for learners at all levels of experience.

How is the course delivered?

The course is delivered via live Zoom video session led by certified instructors.

Will I receive a certification?

Yes — learners who complete the course will receive an industry-recognized certification.

Can I take this course with my team?

Yes — this course can be taken as part of an open cohort or arranged privately for your team on a customized schedule by contacting us.

Is this course suitable for global participants?

Yes — Revenue Academy courses are scheduled across various time zones to accommodate global learners, and live sessions are conducted online. That said, if courses are not available regularly in your region, contact us to see if a training cohort can be arranged.

Can I apply what I learn immediately?

Yes. The course is designed as a practical, skills-based session. Learners are encouraged to apply storytelling techniques directly in live customer conversations and active opportunities immediately after the course.

How do I register for the course?

You can register for open cohorts through the Revenue Academy schedule, or contact us to explore private team sessions.

Ready to Influence Customers Through Stronger Storytelling?

Whether you’re preparing for your next customer conversation or sharpening core communication skills, this course teaches practical storytelling techniques to increase buy-in and drive clearer decisions.

Talk with a GTM expert about your GTM growth

We’ll help you understand what’s blocking predictable revenue and recommend the best path forward for your team.

1 (415) 484-8992
  • Get clarity on the root causes slowing your growth

  • Understand which GTM improvements will deliver the biggest impact

  • Explore pricing, timelines, and the right engagement for your goals

Winning by Design is rated 4.8 out of 5 stars by G2 reviewers
4.8 / 5 stars by 750+ customers
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