Favorite Quote
"The cure for boredom is curiosity. There is no cure for curiosity."
-- Dorothy Parker
Ask Me About
Anything related to Customer Success or developing leadership. On the Customer Success front, I have decades of experience in org structure, engagement strategy development, onboarding, retention, renewal, and expansion. Relative to leadership development, I have over 15 years of experience as an Executive Coach to mid-level and senior-level executives.
My Areas of Expertise
Customer Success - ExpansionCustomer Success - OnboardingCustomer Success - Handling Difficult ConversationsCustomer Success - Joint Impact PlanningCustomer Success - RenewalsGTM - Account PlanningGTM - Hosting Effective KickoffsGTM - Leadership AlignmentGTM - SaaS Roles and Org DesignRevenue Architecture - Operating ModelManager Coaching - Developing a Coaching CadenceManager Coaching - Effective 1:1’sManager Coaching - Managing with MetricsRevenue Enablement - Methodology Adoption Best PracticesRevenue Enablement - SPICED
Some of My Clients
My Key Points
- Don’t simply focus revenue growth on new logo sales. Look at all revenue growth opportunities including existing client expansion.