Nick Thomas

Favorite quote:

"Faster alone. Further together."-The Buddha

Ask me about:

real estate, DIY home projects, cycling or cooking


My key areas of expertise

Customer Success GTM StrategyCustomer Success / Revenue OperationsSystem / tool architectureBusiness Operations

Some of my clients

My experience prior to WbD

My key points of advice to Revenue leaders

  • Ensure that you have at least one Revenue Operations person dedicated to each GTM function to solely focus on workflow, technology and process optimization. You’ll thank me later. Don’t let these teams become reporting engines, that is what Tableau is for.
  • Data hygiene and structuring should be a top priority and KPI each quarter.
  • Ask yourself this question, “When was the last time that I interacted with a customer?” Hint, your answer should be within the last 90 days in most cases.
  • Think of your Revenue engine like a manual transmission in that each gear represents a GTM team that helps propel your customers forward, in our case, to IMPACT.

My example Deliverables