Open Course FAQs

Review the most frequently asked questions about the Winning by Design Open Courses here:

What will I receive when I register for an Open Course?

First, you will receive three separate emails when your registration for an Open Course is processed:

  1. A welcome email, which includes the information you will need to get started.
  2. Calendar invitations for the four live sessions of the course, which include Zoom conference call dial-in details.
  3. An email with login credentials and instructions on how to enroll in your online learning journey, sent from

How long will it take for me to receive the training materials when I register for an Open Course?

You will receive the welcome email and calendar invitation series within 2 business days after you register. The online learning course enrollment email will be sent approximately 1 week prior to the first training date.

Please note: if you sign up for a course less than one week before it starts, it may take up to 3 business days for you to receive your email with login credentials for the online learning journey.

How will my team receive open course materials?

Be sure to include the names and email addresses of your team members on your registration, and they will receive emails with the information that they need for the course.

My credit card didn’t work when I tried to pay on the website. What now?

Contact and we can help you with an alternate payment option (such as an invoice).

What if I need to reschedule or I'm unable to make the course I'm enrolled in?

We get it, things happen! In the event a learner is unable to attend a course or becomes unable to complete the course, just let us know by emailing as soon as possible. The Open Course Program Manager will coordinate with the learner to determine alternative course options depending on the circumstances.

What if the course I'm enrolled in has a scheduling change?

In the event a course’s scheduled date/time must be changed, or a course is unable to be held as expected, learners will be notified and offered the option to accept the change, shift to the next available course, or be given a full refund of the seat cost.

Is there any special pricing available?

If you sign up for more than two seats across any of our courses, a 20% discount will be applied to all seats in your order. If you have a previous relationship with WbD as a customer, please get in touch with your main point of contact on the WbD team.