This course is great for
- CSMs and AMs who are responsible for account management and account growth
What you’ll get out of this course
This course covers proven methods for effective customer communication that CSMs and AMs can practice with peers. Students will learn how to orchestrate specific key moments of the customer success journey, including the hand-off from Sales, the kick-off call, and managing customer conflict.


Curriculum
Course details
Each course includes
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- Four weeks of lessons, with one 2-hour live session each week
- Delivered via Zoom video conference
- Exclusive access to blueprints, videos, and exercises
- Industry-recognized certification
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Price per seat
$1,500 USD
Maximum seats per company
4
Schedule
Time Optimized For
Start Date
Details
Purchase
Trainer
US
February 2
Tues, Feb 2 10am-12pm Pacific Time
Tues, Feb 9 10am-12pm Pacific Time
Tues, Feb 16 10am-12pm Pacific Time
Tues, Feb 23 10am-12pm Pacific Time

Alia Pirani
Europe
February 2
Tues, Feb 2 2:30-4:30pm Central European Time
Tues, Feb 9 2:30-4:30pm Central European Time
Tues, Feb 16 2:30-4:30pm Central European Time
Tues, Feb 23 2:30-4:30pm Central European Time



Boris Bedzent
AsiaPac
February 3
Wed, Feb 3 9-11am Australian Eastern Daylight Time
Wed, Feb 10 9-11am Australian Eastern Daylight Time
Wed, Feb 17 9-11am Australian Eastern Daylight Time
Wed, Feb 24 9-11am Australian Eastern Daylight Time




Alia Pirani
US
March 3
Wed, March 3 10am-12pm Pacific Time
Wed, March 10 10am-12pm Pacific Time
Wed, March 24 10am-12pm Pacific Time
Wed, March 31 10am-12pm Pacific Time




Alia Pirani
Europe
March 3
Wed, March 3 10:30am-12:30pm Central European Time
Wed, March 10 10:30am-12:30pm Central European Time
Wed, March 17 10:30am-12:30pm Central European Time
Wed, March 24 10:30am-12:30pm Central European Time



Boris Bedzent