This course is great for
- CSMs and AMs who are responsible for account management and account growth
What you’ll get out of this course
This course covers proven methods for effective customer communication that CSMs and AMs can practice with peers. Students will learn how to orchestrate specific key moments of the customer success journey, including the hand-off from Sales, the kick-off call, and managing customer conflict.
Curriculum
Here’s an example of what you’ll learn
How to support your customers
What to do when product usage has gone down
How to handle price increases
Course details
Each course includes
- Four weeks of lessons, with one 2-hour live session each week
- Delivered via Zoom video conference
- Exclusive access to blueprints, videos, and exercises
- Industry-recognized certification
- Questions? Read our FAQs
Price per seat
$1,500 USD
Maximum seats per company
4
Schedule
Time Optimized For
Start Date
Details
Purchase
Trainer
US
October 7
Thurs, Oct 7 9-11am Pacific Time
Thurs, Oct 14 9-11am Pacific Time
Thurs, Oct 21 9-11am Pacific Time
Thurs, Oct 28 9-11am Pacific Time
Selena Rice
Thurs, Oct 7 9-11am Pacific Time
Thurs, Oct 14 9-11am Pacific Time
Thurs, Oct 21 9-11am Pacific Time
Thurs, Oct 28 9-11am Pacific Time
Europe
October 8
Fri, Oct 8 1:30pm-3:30pm Central European Time
Fri, Oct 15 1:30pm-3:30pm Central European Time
Fri, Oct 22 1:30pm-3:30pm Central European Time
Fri, Oct 29 1:30pm-3:30pm Central European Time
Boris Bedzent
Fri, Oct 8 1:30pm-3:30pm Central European Time
Fri, Oct 15 1:30pm-3:30pm Central European Time
Fri, Oct 22 1:30pm-3:30pm Central European Time
Fri, Oct 29 1:30pm-3:30pm Central European Time
Open Course FAQs
What will I receive when I register for an Open Course?
First, you will receive three separate emails when your registration for an Open Course is processed:
- A welcome email, which includes the information you will need to get started.
- Calendar invitations for the four live sessions of the course, which include Zoom conference call dial-in details.
- An email with login credentials and instructions on how to enroll in your online learning journey, sent from learn@winningbydesign.com.
How long will it take for me to receive the training materials when I register for an Open Course?
You will receive the welcome email and calendar invitation series within 2 business days after you register. The online learning course enrollment email will be sent approximately 1 week prior to the first training date.
Please note: if you sign up for a course less than one week before it starts, it may take up to 3 business days for you to receive your email with login credentials for the online learning journey.
How will my team receive open course materials?
Be sure to include the names and email addresses of your team members on your registration, and they will receive emails with the information that they need for the course.
My credit card didn’t work when I tried to pay on the website. What now?
Contact opencourse@winningbydesign.com and we can help you with an alternate payment option (such as an invoice).
Is there any special pricing available?
If you sign up for more than two seats across any of our courses, a 20% discount will be applied to all seats in your order. If you have a previous relationship with WbD as a customer, please get in touch with your main point of contact on the WbD team.
I have more than 4 people from my team who want to take this course. How do we sign up?
Get in touch with us here, and we can set up a private course for your team.
Do you offer private courses that are dedicated to companies from a specific VC / private equity portfolio?
Yes! Get in touch with us here, and we can set up a private course for the portfolio.
