Upcoming Scheduled Courses

may 2019

02may12:00 pm2:00 pmCustomer Success Training - Certification for CSMs and AMs Event Organized By: Alia Pirani

june 2019

04jun12:00 pm2:00 pmCustomer Success Training - Certification for CSMs and AMs Event Organized By: Alia Pirani

july 2019

11jul12:00 pm2:00 pmCustomer Success Training - Certification for CSMs and AMs Event Organized By: Alia Pirani

august 2019

06aug12:00 pm2:00 pmCustomer Success Training - Certification for CSMs and AMs Event Organized By: Alia Pirani

Associated Books

Curriculum

The SaaS Sales Method for Customer Success

  • The SaaS Sales Method
  • How to Communicate Effectively with Customers (Talker)

How to Orchestrate Beginning of the Customer Relationship

  • How to do a handoff from sales to customer success (SPICED for Growth)
  • How to design a customer contact cadence

How to Develop Impact

  • How to hold a business orchestration and technical kickoff meeting [key moment]
  • How to design a twelve months customer journey and joint success plan
  • How to use customer stories for Impact

How to Drive Growth

  • How to conduct periodic impact reviews [key moment]
  • How to Manage Customer Conflict Effectively (Handling Frustration)
  • How to Trade During The Renewal Call [key moment]

WHAT’S INCLUDED?

Four Two-Hour Online Coaching Sessions

Four sessions to roleplay and workshop with a live coach and other students.

Access to the proven Winning by Design Blueprints

You’ll receive detailed templates, cheat sheets, blueprints, and relevant q-cards.

Winning by Design Textbooks

Use our textbooks to study up and as reference materials.

Access to an online learning journey

Complete exercises and submit to your coach via an online portal.

Industry recognized certification

Further your career with LinkedIn-ready certification and badges.

A free e-copy of Blueprints for a SaaS Sales Organization

Add this award-winning book to your collection.

Get all this for only $1,500 USD!

BUY NOW