Upcoming Scheduled Courses

july 2019

31jul12:00 pmCustomer Success Training - Certification for CSMs and AMs (July/August 2019) WbD Speaker: Alia Pirani

Associated Books

Curriculum

The SaaS Sales Method for Customer Success

  • The SaaS Sales Method
  • How to Communicate Effectively with Customers (Talker)

How to Orchestrate Beginning of the Customer Relationship

  • How to do a handoff from sales to customer success (SPICED for Growth)
  • How to design a customer contact cadence

How to Develop Impact

  • How to hold a business orchestration and technical kickoff meeting [key moment]
  • How to design a twelve months customer journey and joint success plan
  • How to use customer stories for Impact

How to Drive Growth

  • How to conduct periodic impact reviews [key moment]
  • How to Manage Customer Conflict Effectively (Handling Frustration)
  • How to Trade During The Renewal Call [key moment]

WHAT’S INCLUDED?

Four Two-Hour Online Coaching Sessions

Four sessions to roleplay and workshop with a live coach and other students.

Access to an online learning journey

Watch videos, study blueprints, and complete exercises in which your coach will give you 1:1 feedback

Industry recognized certification

Further your career with LinkedIn-ready certification and badges.

Get all this for only $1,500 USD!

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