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SaaS Role Definitions
The number of roles within the marketing, sales, and customer success teams at SaaS companies has become quite confusing in the last several years as organizations have embraced new org models of role specialization, and put their own spin on them. . It’s further complicated by the fact that these roles are still being reinvented […]
Customer Success & Account Management by Company Stage
The right structure for your customer success organization often depends on the type and stage of your company. Typically, you will start your customer success organization with a couple of generalists and gradually you will break off more specialized functions. If your team is too small, the overhead of specialization is too high. If you […]