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Customer Success

Customer Success has become a strategic function to grow the lifetime value for and from existing customers. Winning By Design can help you assess your Customer Success strategy and playbooks, as well as train and coach your teams.

How to transform to Remote Selling & Customer Success

By Customer Success, Remote Sales & CS, Sustainable Growth
A change has occurred, and companies must adapt their go to market to this new reality to achieve continued, sustained growth. Various economic and environmental factors (including increased competition, more pressure to reach profitability earlier in the company journey, and notably the recent coronavirus outbreak) are having a significant impact...
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How companies should be mobilizing their Customer Success teams to save costs, retain customers, and drive revenue right now

By Customer Success, Remote Sales & CS
The customer relationship has been fundamentally changed. Customer Success is classically about helping your customers achieve the impact that your solution delivers to help them and their organization. This often means onboarding your customers as quickly and effectively as possible to achieve first value in a reasonable time frame ---...
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