AI ON THE RIGHT SIDE OF THE BOWTIE

AI RESEARCH ACROSS THE BOWTIE

Examine the scalability challenge faced by customer success managers and how AI CS agents can deliver personalized customer experiences at scale.

RESEARCH BRIEF

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ABOUT THE RESEARCH

One of the biggest challenges for customer success managers (CSMs) is the “hours in the day” problem. How can they possibly cover this many people at this many accounts with this many unique situations, pains, and impacts? Enter the AI CSM. AI Agents have been tailored to automate large portions of the CSM job, such that each customer gets a tailored CS experience. This report outlines the categories of AI Agents in CS, strengths and weaknesses, and the technology vendors currently offering solutions here.

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